This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2000 (PAIA) for Landalog (Pty) Ltd, and describes how to request access to records held by Landalog.
1. Company details
Landalog (Pty) Ltd — registration number [to be completed] — Cape Town, South Africa. Postal and street addresses: [to be completed on incorporation details]. Website: landalog.co.za. Email: hello@landalog.co.za.
2. Information Officer
The head of the private body has designated an Information Officer responsible for PAIA and POPIA compliance. Contact: privacy@landalog.co.za, marked “PAIA request”.
3. Guide on how to use PAIA
The Information Regulator has published a Guide on how to use PAIA (section 10), available from the Information Regulator at inforegulator.org.za and in all official languages. The Guide explains the objects of PAIA and the manner and form of requests.
4. Records held
Categories of records held by Landalog include:
- Company records — statutory, financial, tax and insurance records;
- Personnel records — employment contracts, remuneration and performance records;
- Customer records — agreements, order forms, billing and support correspondence;
- Platform records — chain-of-custody data held on behalf of customers (requests for these records are referred to the relevant customer as responsible party);
- Supplier records — contracts and invoices.
5. Records automatically available
Records available without a PAIA request: the content of the public website, product documentation, this manual, the Privacy Policy and the Cookie Policy.
6. How to request access
Complete Form 02 (prescribed under PAIA), available from the Information Regulator, and submit it to the Information Officer with proof of identity and the prescribed fee where applicable. We will respond within 30 days as required by the Act. If the record concerns a customer's tenant data, we will refer the request to that customer and inform you.
7. Grounds for refusal
Access may be refused on the grounds set out in PAIA, including the protection of third-party privacy, commercial information, and legal privilege. Where refusal applies to part of a record, the remainder will be provided where severable.
8. Remedies
If a request is refused, the requester may lodge a complaint with the Information Regulator or apply to court as provided for in PAIA.
Questions about this document? Contact us.